Pool Supervisor @ UnionLeague

Description

Job Title: Pool Supervisor

Reports to: Pool Experience Director (PED)

The Pool Supervisor will work at Torresdale 4-6 months of the year (Mid-May thru second week in September). They will assistant PED in demonstrating a strong presence in the pool area to ensure service standards are delivered in a friendly and professional manner.

Responsibilities:

  • Assist PED with HR responsibilities, ensuring all paperwork and pertinent information regarding staff is submitted in a correct and timely manner.
  • Increase member satisfaction by monitoring surveys, following up members, and engaging staff as needed.
  • Oversee the service and behavior of the staff, taking corrective action when necessary, under the guidance of the HR Department, Club Manager and PED.
  • Assist PED in having excellent service recovery with the members and guests. Advise the PED about corrective actions taken in a timely manner.
  • Develop ways to increase the average check.
  • Ensure the POS system is always updated with the current items and prices.
  • Check menus for spelling and grammatical errors. Report any errors to the PED.
  • Inform yourself on the Union League and all satellite properties – hours of operations, event dates, services offered.
  • Ensure the pool area is well stocked and the service area and all areas pertaining to the pool are cleaned and maintained on a daily basis.
  • Assist PED with planning, organizing and running any pool activities or events.
  • If PED is not on property, you will report to the Club Manager.

Skills:

  • Self-directed and proactive
  • Outgoing with positive communication skills
  • Ability to articulate food and beverage menu items
  • Team-player, can work with co-workers including The Chefs and dining staff
  • Time management skills
  • Even temperament
  • Ability to develop and implement standards
  • Efficient and organized
  • Professional appearance and demeanor
  • Flexible work schedule, including nights, weekends and holidays
  • Excellent customer service
  • Detail-oriented – strong oral and written communication
  • ServSafe Certified, RAMPs Certified (a plus)

Location

This job is open at the following location:

Torresdale- 3801 Grant Avenue- Philadelphia, Pennsylvania, 19114