Front Desk Agent - Liberty Hill @ UnionLeague

Description

Job Title: Liberty Hill Front Desk Agent                                                                     

Reports to: Director of Operations

Annual Base Salary/Hourly Rate: Compensation

Start Date:

 

Objective:

The front desk agent is responsible for daily duties such as checking guests in and out, managing guest requests, and taking reservations along with posting guest charges. This is a full-time position requiring availability on the weekends.

 

Liberty Hill Front Desk Agent Responsibilities:

  • Assist arriving and departing members and guests
  • Thoroughly understands and follows proper credit and member billing policies and procedures
  • Understands and monitors room status information
  • Knows room locations, types of rooms available, and all room rates
  • Uses suggestive selling techniques to sell rooms and to promote other services of the club
  • Balances credit cards at the end of the shift
  • Communicated billing issues to accounting and the front desk manager
  • Transfers and posts all charges for in house guests
  • Coordinates room status updates by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests and part day rooms
  • Provides information regarding availability and rates for members and guests
  • Manages room keys
  • Operates front desk equipment
  • Processes member/guest check-in and outs
  • Posts and files all charges to members’ and other accounts
  • Uses proper telephone etiquette
  • ALWAYS GREETS THE MEMBERS AND GUESTS WITH A SMILE
  • Processes mail, packages, and messages that arrive at the front desk
  • Knows of daily activities and meetings taking place in the club
  • Reports unusual occurrences or requests to the Front Desk Manager
  • Knows all safety and emergency procedures
  • Maintains the cleanliness and neatness of the front desk area
  • Completes assigned tasks from the Front Desk Manager
  • Must always show up in full uniform

 

Location

This job is open at the following location:

Lafayette Hill, PA - Ridge Pike- 800 Ridge Pike Liberty Hill- Lafayette Hill, PA, 19444