Night Audit - Liberty Hill @ UnionLeague

Description

Job Title: Night Audit                                                 

Reports to: Director of Operations

Annual Base Salary/Hourly Rate: Compensation

                                         

Objective: The Night Audit is responsible for daily front desk agent duties such as checking guests in and out, managing guest requests, and taking reservations along with running the night audit, posting guest charges, and balancing the books. This is a full-time position requiring availability in the evening on Friday, Saturday, and Sunday.

 

Liberty Hill Night Audit Responsibilities:

 

  • Assist arriving and departing members/guests with luggage and other personal items
  • Registers members/guests
  • Thoroughly understands and follows proper credit and member billing policies and procedures
  • Understands and monitors room status information
  • Knows room locations, types of rooms available, and all room rates
  • Uses suggestive selling techniques to sell rooms and to promote other services of the club
  • Balances credit cards at the end of the shift
  • Runs night audit reports; corrects billing discrepancies
  • Communicate billing issues to accounting and the Front Desk Manager
  • Prints folios to be passed out to in house guest
  • Transfers and posts all charges for in house guest
  • Coordinates room status updates by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests and part day rooms
  • Provides information regarding availability and rates for members and guests
  • Manages room keys
  • Operates front desk equipment
  • Processes member/guest check-in and outs
  • Posts and files all charges to members’ and other accounts
  • Uses proper telephone etiquette
  • ALWAYS GREETS THE MEMBERS AND GUESTS WITH A SMILE
  • Processes mail, packages, and messages that arrive at the front desk
  • Knows of daily activities and meetings taking place in the club
  • Reports unusual occurrences or requests to the Front Desk Manager
  • Knows all safety and emergency procedures
  • Maintains the cleanliness and neatness of the front desk area
  • Must always show up in full uniform 
  • Each employee of the Union League is expected to clean and maintain the builing

Location

This job is open at the following location:

Lafayette Hill, PA - Ridge Pike- 800 Ridge Pike Liberty Hill- Lafayette Hill, PA, 19444